FAQs
Sales & Advisors
We are happy to hear that your company is looking forward to travelling with Brightline! Currently, we are not accepting corporate account sign-ups. We encourage you to signg up for pour email offers to get the latest and greatest promotions. Traveling with 3+ or more people? Get a 25% automatic discount when booked within a 60-day travel date -> groups can book directly on our website up to 50 ppl in SMART and 30 in PREMIUM.
Group travel between South Florida and Orlando is easy and enjoyable with Brightline. When searching for fares online, your discount is automatically applied when you add the number of Guests in your group.
Groups of 3+ automatically save 25% on SMART Saver and SMART fares. Book and ride within 60 days of purchase. PREMIUM guest traveling between Orlando to South Florida, save 25% on PREMIUM fares — discount applied automatically. Book and ride within 60 days of purchase To learn more, click the following link - gobrightline.com/offers/large-groups
Traveling with 50 or more? Save time and money by booking a ride as a Brightline Group! Let us handle the logistics of coordinating your client’s group travel to and from Brightline stations so your clients can just sit back and enjoy the ride. Motorcoach and minibus rentals are also available to meet your client’s group travel needs.
Changes/Modifications are subject to availability and the discretion of Brightline. In this event, an accommodations can be made:
Group is responsible for any positive fare difference.
Any modifications/changes are subject to availability and must be made 5 days prior to departure date/train time.
Brightline will attempt to the best of their ability to seat group passengers together – no guarantee.
Group fares are nonrefundable, but credit can be applied for future dates with potential price differences. In the event there is a service interruption, the Group Leader will receive a group credit to use for a future group experience. If your group misses your train, you will have to purchase new tickets at the current rate at Guest Services.
To become a registered agency, please visit the following link: gobrightline.com/travel-advisors
Make sure to fill out all required fields and upload proper documentation via the form/link. Once completed, you will receive an email from our Sales team with next steps.
To become a registered Travel Advisor, you must have an agency code registered with Brightline. If you are registered, you should have recieved an email with the following instructions:
1. Create a Brightline Account, preferably with company domain if applicable
2. Add Agency Code to their Profile – via My Account, Profile Settings
a. They will see a new message at the top of the Profile Setting Page that their code was successful (see attached for EXAMPLE)
3. Once registered, they can start booking, seeing their commissions, and access marketing information for their clients via NEW DEDICATED SITE FOR REGISTERED BRIGHTLINE TRAVEL ADVISORS -> brightlinetraveladvisors.com
To view your commission, make sure you are logged into your account. You will than go to upper right-hand corner and see NAME -> My Account -> Commission Report
Make sure you are logged into your account. You will than click on the upper right-hane corner on your NAME -> My Account -> Commission Report . On the Commision report, there will be a download arrow pointing down on the far right of the report. Click to export.
You can see all your Bookings via your Commission Report View, click on any of the columns (i.e. Book Date or Travel Date to sort). Or better yet, download the commission report for easy filtering and finding by clicking on the download Icon
Be sure to OPT-IN to receive our latest and greatest on all things Offers that your clients can take advantage ofAlso, check out our Offers Page!
Commissions are paid out within 8 weeks of the last day of previous quarter.
ADA
Currently our airport and event shuttles are not accessible. We are continously working with a partner that will allow us to provide the option for our guest that require accessibilty.
Wheelchairs are available upon availaibilty to transport guest from lobby to platform, however though not guaranteed. Please know we do not have complimentary wheelchairs available to travel between stations.
While boarding or alighting (aka exiting the train), passengers in wheelchairs can seamlessly roll on or off the train via the “gap filler,” which is a retractable gap filler that extends to meet the platform when the train is in the station. Passengers in wheelchairs may travel from train car to train car once on board due with extra wide aisles. Each train coach has an ADA-accessible bathroom.
Our stations are ADA accessible and are equipped with elevators and escalators to access the lounge and station platforms. If your client needs assistance, have them stop by the Guest Services counter upon their arrival and we'll do our best to assist them.
If any of your clients have a wheelchair, please let us know at booking if they’ll be riding in their chair or in a Brightline seat with their chair stowed. Such information needs to be added to their reservation in advance of travel.
Policies & Code of Conduct
We offer a variety of train fares. Fares vary based on demand, travel class, date, time, fare and other travel preferences. The advertised fare is the lowest available fare at that time. Unless otherwise advertised, tickets are non-refundable for travel in Smart and Premium unless cancelled (cancelation fee may apply). Smart Saver tickets are non-refundable unless cancelled (cancelation fee may apply). Refunds are provided in the form of a credit. Commitment products such as Monthly Pass or Travel Pack Smart or Premium are non-refundable after the 1st use.
New reservations, reservation changes and cancellations handled through the Guest Connections Team may incur a Convenience Fee based on the nature of the new booking, modification or cancellation.
SMART SAVER tickets canceled at any point up to 30 minutes prior to their scheduled train departure are charged a 90% cancellation fee and 10% of the original value of the ticket will be returned in the form of a credit. SMART tickets canceled more than 48 hours prior to their scheduled train departure are not subject to a cancellation fee and 100% of the original value of the ticket will be returned in the from of a credit. SMART tickets canceled less than 48 hours prior to their scheduled train departure are charged a 50% cancellation fee and 50% of the original value of the ticket will be returned in the form of a credit. PREMIUM tickets canceled more than 48 hours prior to their scheduled train departure are not subject to a cancellation fee and 100% of the original value of the ticket will be returned in the form of a credit, however a credit will not be issued if the ticket was used to enter the PREMIUM lounge at any time. PREMIUM tickets canceled less than 48 hours prior to their scheduled train departure are charged a 50% cancellation fee and 50% of the original value of the ticket will be returned in the form of a credit. Additional refund fees may apply if stated at time of purchase. Cancellations made within 30 minutes of scheduled departure will cancel the entire reservation and are subject to a cancellation fee of 100% of the original value of the ticket. non-refundable. In this instance, the passenger will not receive a credit of any amount and will forfeit the value of the ticket.
Reservations canceled by Brightline will be automatically rebooked on the next available train(s), when available, at no charge and Brightline credits will be issued to the ticket holder for future use. If the ticket was purchased while signed into a Brightline Account, credits will automatically appear within the account within one (1) business day. If the ticket was purchased while the user was not signed into a Brightline Account, we’ll send an email to the address provided during booking with a link to access your credit upon creating an account. The email will come from email@mail.gobrightline.com—please check your junk mail.
Brightline seats are arranged side-by-side or as a set of four facing a table. If your client rides in our PREMIUM Coach, your client can also choose a single seat, or a set of two seats facing a table. All SMART Saver, SMART and PREMIUM seats recline in place, sliding down and back so your client can stretch out without compromising the legroom of their neighbors. If they have a wheelchair, they're welcome to ride in their chair or in a Brightline seat with their chair stowed.
All guests booked on the same reservation must travel in the same service: PREMIUM or SMART& SMART Saver.
More information comparing our onboard experiences can be found on our website by following this link - gobrightline.com/onboard-amenities.
As an amenity, we provide each PREMIUM guests the option to choose specific seats when booking a trip. SMART guests are only able to choose seating if traveling to and from Orlando. SMART Saver seating is automatically assigned and doesn't have the ability to be modified. There is always an opportunity to choose your client's assigned seats on our website, app, kiosk or with an Agent at any of our in-station ticket counters. Assigned seating must be verified against our manifest in the event of an incident, and is therefore also a matter of ensuring the safety and security of each of our guests.
By creating an account on www.gobrightline.com or in our GoBrightline app, you may also set seat preferences in your client's Account Profile. That way, your client is automatically assigned a seat that meets their needs when you book their next ride!
As an amenity, we provide each PREMIUM guests the option to choose specific seats when booking a trip. SMART and SMART Saver seating are automatically assigned and don't have the ability to be modified. There is always an opportunity to choose your assigned seats on our website, app, kiosk or with an Agent at any of our in-station ticket counters. Assigned seating must be verified against our manifest in the event of an incident, and is therefore also a matter of ensuring the safety and security of each of our guests. SMART Saver seating is automatically assigned and don't have the ability to modify.
By creating an account on www.gobrightline.com or in our GoBrightline app, you may also set seat preferences in your client's Account Profile. That way, your client is automatically assigned a seat that meets their needs when you book their next ride!
Guests are welcome to bring aboard their own food and non-alcoholic beverages. We offer a wide variety of snacks and drinks for purchase on board and in station at MRKT. Or, as a part of our PREMIUM service, guests are welcome to a selection of beverages and snacks available in the PREMIUM Lounge at your departure station. Once on board their train, guests booked in PREMIUM may also choose a complimentary beverage (alcoholic or non-alcoholic) and a snack.
If your client is thinking about bringing food and drinks for a special occasion, we can help them host events like birthdays and other engagements at our stations and aboard our trains. Feel free to connect with us by filling out the form here - gobrightline.com/train-tickets/meetings-events
Examples of Prohibited Items:
- Firearms to include but not limited to handgun, shotgun, rifle, BB gun and starter pistols.
- Incendiary devices, including but not limited to: flammable gases; liquids; fuels; fireworks; gunpowder or other explosive devices
- Canisters, tanks or other devices containing propellants
- Oxygen equipment for medical reasons is allowed on board (please see safety and security personnel for assistance)
- Gasoline-powered hand tools
- Flares or flare guns
- Batteries with acid that can spill or leak. Such batteries that would power mobility assistance vehicles are allowed.
- Corrosive or dangerous chemicals or materials, including but not limited to: liquid bleach; tear gas; electronic control devices (stun guns and Taser guns); radioactive or harmful biological material.
- Mace or Pepper Sprays
- Sharp objects, including but not limited to: knives; straight razors; ice picks; axes; and swords.
- Bow, crossbow and/or arrows
- Martial-arts and self-defense items, including but not limited to batons, billy clubs, nightsticks, and nunchuks
Passengers failing to meet the above-mentioned requirements will be denied transportation.
Passes are non-refundable after the first use; general refund terms apply.
General sporting equipment may be carried on as part of a guests’ carry-on allowance if it’s no larger than 64 linear inches and weighs less than 40lbs. Advance notice is required—be sure to tell us by adding this Special Request to your guest information when booking your trip online or in-station. Checking your sports equipment is also an option, and some fees may apply.
As of September 5, 2023, fully assembled bicycles and e-Bikes are not permitted. Our trains are not equipped to carry fully assembled bicycles safely - not even as a checked item. Regular size scooters and folding bikes under 48"" in length and 30"" in height are allowed and must be stowed in the luggage tower as one of your carry-on items. Bikes and scooters mut be folded if designed to do so, and safely stowed while on the train and must not block aisles, or doors, occupy patron seting or interfere with other patrons or otherwise cause a tripping hazard. Fees may apply for oversized or overweight equipment.
For more guidance on our Sports Equipment allowance and fee schedule, feel free to visit gobrightline.com/terms-of-service.
Carry-on bags ride FREE! Guests are permitted to bring up to two (2) bags per ticketed passenger, each up to 28″ x 22″ x 14″ in dimension and not exceeding 50 lbs.The following items are not counted against the per guest limit:
– Strollers, car seats and/or booster seats.
– Assistive/mobility devices, for individuals with a disability—if riding in your wheelchair, be sure to tell us with your guest information by choosing this Special Request when booking rides. Wheelchairs can also be checked FREE at Guest Services.
– Outer garments or other articles of clothing.
– Liquids—there’s no limit to the quantity or size of liquids you can bring aboard. Non-alcoholic only.
All items will be screened through x-ray equipment and are subject to inspection by Brightline Security personnel. Brightline reserves the right to refuse baggage when size, weight, or character makes it unsuitable for transport by train. Please report lost (and found) items, in person, within one (1) hour of arrival at your destination—see Guest Services for more help.
For our full carry-on policy, including firearms and hazardous materials and musical instruments, please refer to our Terms of Service by visiting gobrightline.com/terms-of-service.
Oversized or overweight carry-on items are accepted for an additional fee - see fee schedule. Oversized or overweight carry-on items must be checked at the in-station Guest Services counter and tagged 20 minutes prior to the passenger’s train boarding time. Oversized or overweight carry-on items are allowed up to 33"" x 22"" x 15"" (84 x 56 x 38 cm) in exterior dimensions and up to 70 lbs. (32 kg) in weight. You must be physically capable of stowing your item safely and it must not block aisles, or doors, occupy patron seating or interfere with other patrons or otherwise cause a tripping hazard. Oversized or overweight carry-on baggage is subject to space availability.
For our full carry-on policy, including firearms and hazardous materials and musical instruments, please refer to our Terms of Service by visiting gobrightline.com/terms-of-service.
At most of our stations, bags can be checked to your destination. Fees may apply for additional checked items—see fee schedule. Checked baggage is subject to space availability.
Items may not exceed 70 lbs. (32 kg.) and 33"" x 22"" x 15"" (84 x 56 x 38 cm) or 70 linear inches (178 linear cm) in exterior dimensions. Overweight luggage is defined as luggage between 51–70 lbs. No luggage in excess of 70 lbs. (32 kg) will be accepted. View fee schedule for overweight fees. One (1) wheelchair per ticketed passenger can be checked at Guest Services at no charge. Advance notice required; be sure to add to your reservation passenger details. Passengers may also choose to ride in their wheelchair.
Baggage must be checked at the in-station Guest Services counter no less than 20 minutes prior to the passenger’s train boarding time. No baggage will be accepted any earlier than four (4) hours prior to departure. Baggage cut-off times are implemented to ensure baggage arrives on time to its destination. Passengers must present their items to our Guest Services team for check-in no later than the stated cut-off times.
Passengers with checked items will be issued a baggage claim ticket. Baggage will be tagged with the corresponding passenger information and destination for easy retrieval at your arrival station. Be sure to personally carry-on any important documentation (passports, Visas, I.D.), valuables, medications and items which require special handling.
We reserve the right to refuse items whose size, weight or character makes it unsuitable for transportation on the train. Checked baggage will be accepted for transportation only on trains in which a passenger is traveling. All baggage (checked and carried-on) is subject to inspection by our qualified security officers. *Checked Baggage is not available going to/from our Aventura and Boca Raton Stations*
We accept service animals accompanying persons with disabilities at no charge. We require advanced notice if you will be traveling with a service animal. Passengers traveling with service animals are required to add the service animal to their reservation passenger details. A service animal must sit under the passenger’s seat, at his or her feet, or on the passenger’s lap. For safety reasons, service animals are not permitted to sit in the aisle or in an empty seat. The service animal may not obstruct an aisle or other area used for emergency evacuations and should comfortably be able to sit under the seat, at the passenger's feet or on the passenger’s lap. Should the presence of the service animal be required by a passenger for the equal use and enjoyment of any of our facilities, accommodations will be made for the service animal to remain by its owner.
Our personnel may inquire as to whether the service animal has been added to the reservation.
If the service animal is disruptive or uncontrollable, we may require the passenger to remove the animal from the train or property. The passenger must keep his or her service animal leashed, harnessed or tethered while on the train or on our property, unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. In that case, the person must use voice, signal or other effective means to maintain control of the service animal.
Pets and Animals Not Considered Service Animals
The following types of animals are considered pets (not service animals) and are welcome on Brightline if they fit into our carry-on pet guidelines as outlined above: Comfort Animals: Animals not trained to perform a specific task, but which are said to provide emotional support or to relieve anxiety simply by their presence (for example, by the passenger holding or stroking the animal).
Search and Rescue Dogs: Animals that are trained generally, but not to assist a particular passenger.
Dogs and cats are welcome and must be leashed at all times when in the lobby or around the exterior of our stations—a pet relief area is available outside our West Palm Beach and Fort Lauderdale stations. Pets must stay securely inside a carrier or crate in all areas past security, including all lounge areas and onboard the train.
Dogs and cats are the only pets that are permitted to travel on our trains. Passengers must provide advance notice that they will be traveling with a dog or cat. Be sure to add the appropriate animal to your reservation passenger details. Failure to add your dog and cat to your reservation at least 10 minutes prior to departure may result in refusal to allow your pet on the train. Fees may apply—see fee schedule. Our personnel may inquire as to whether the pet has been added to the reservation passenger details.
Carry-on pets may only travel inside a closed, approved hard or soft sided, leak proof pet carrier as follows:
If the pet is traveling in an approved pet carrier under your seat (or on your lap), the size of the carrier may not exceed 17"" x 10"" x 10"".
You can travel with your pet carrier/kennel and 1 personal item, but you will not be permitted to bring a carry-on bag in addition to a pet carrier and a personal item.
Carry-on pets must be at least eight weeks old and be odorless, harmless, not disruptive and require no attention during travel.
Brightline does not allow pets to travel as checked baggage; pets must travel with a guest.
Each passenger is responsible for the care and supervision of the pet they are traveling with. Pets must stay securely inside a carrier or crate in all areas past security, including all lounge areas and onboard the train.
Brightline maintains the right to refuse acceptance and may remove any disruptive or aggressive pet from stations or trains.
Please know that we do not have carry-on pet carriers available for rent. A limited quantity may be available for purchase. Additional fees apply.
A ticket is only valid for that ride and expires if you don’t use it. If your plans change or you’re running late, you can change it. Same-day changes can be made up to 30 minutes prior to your scheduled departure. Changes can be made on the Brightline website, the app, at our station kiosks, or with Guest Services.
Refunds & Escalations
We're sorry to hear your client missed their train.
We recommend our guests arrive at least 20 minutes prior to departure, and if plans change, updates to your reservation can be made up to 5 minutes prior to your client's scheduled departure through our website, in our app, or in any Brightline station. To maintain eligibility for Brightline credit, guests must cancel their reservation 30 minutes prior to departure. At Brightline if a train is not boarded the reservation becomes forfeited.
On behalf of the Brightline team, we sincerely apologize for the recent service disruption your client experienced. We are happy to offer complementary credits to each guest manifested on qualifying trips, based on a wide range of considerations including (but not limited to) overall experience, provision of alternate transportation services or total delay time. While this credit amount might exceed or fall short of the amount paid for your ticket, we do offer these credits complementary and automatically as a courtesy for any inconvenience that unforeseen delays might cause our guests. These credits are processed manually based on overall experience and may take some time to appear in your Brightline Wallet. We appreciate your patience and continued support in the meantime.
On behalf of the Brightline team, I would like to apologize that your client's train was delayed.
While we are committed to providing the best on-time experience possible, there are sometimes situations outside of our control that negatively affect our train operations. I regret that your client's experience was disrupted and that we couldn’t deliver them to their destination on time.
All guests booked on a train canceled or delayed greater than 30 minutes will receive compensation credits to use towards future travel. If your client was a manifested guest onboard one of those trains, please make sure they have an active Brightline account associated with the email on their ticket as that is where they will receive the credits. It will be available in the coming days following the service disruption experienced and they can expect to receive an email once the credits have been added to their Brightline account as well. The amount of each credit will depend on the total duration of their delay or cancellation. We appreciate your patience and continued support in the meantime.
Once again, please accept our apologies and we hope to see you aboard real soon. Have a bright day ahead!
Thank you for contacting Brightline. We would like to apologize for the inconveniences your client experienced on their recent trip. Due to an unfortunate incident on our main track corridor, our service was severely affected.
In the next 24-48 hours you will be receiving an email with the appropriate compensation. We would like to ask for your patience and understanding on this matter due to the high number of guests affected.
Stations & Onboard
We're sorry to hear about your client's missing item.
Please report all lost items by visiting http://ileftmystuff.com/lost.php and entering code: 12342. If your item is found, you will receive further instruction via email on how to retrieve it.
Passengers with checked items will be issued a baggage claim ticket. Baggage will be tagged with the corresponding passenger information and destination for easy retrieval at your client's arrival station. Be sure that your client personally carry-on any important documentation (passports, Visas, I.D.), valuables, medications and items which require special handling.
We currently do not offer in-station lockers or baggage storage areas. We do, however, allow bags to be checked up to four (4) hours prior to your train's scheduled departure time. For more detailed information on our checked baggage allowance, please refer to our Terms of Service by visiting gobrightline.com/terms-of-service.
Access to a station conference room is on a first come, first serve basis for PREMIUM ticket holders and is subject to availability. See our station personnel if interested in booking the room.
We offer unlimited (non-alcoholic) beverages and snacks in the PREMIUM waiting lounge, and one beverage (alcoholic or non-alcoholic) and one snack on board the train.
PREMIUM passengers also have the choice of an alcoholic beverage at the cafe in the station before boarding.
In our PREMIUM lounge we offer a variety of pastries, yogurt parfaits, and fruit cups during our morning service. Fruit and healthy power snacks are available during the afternoon, and charcuterie, bread, and crackers are served in the evening. An assorted variety of snacks, soft drinks, spirits, beer, Champagne and premium wines is also available onboard.
Guests with special dietary needs will find Vegetarian and Vegan options at Mary Mary and onboard. Have any questions or requests? Our attentive team can assist!
The SMART fare offers business-class comfort with spacious leather seats, dining options, and onboard WiFi.
On the other hand, the PREMIUM fare provides a first-class experience with added benefits like extra seat space, (1) $10 Uber voucher for each trip, and access to our luxurious lounges.
Technology – Web & App
You won't need a printed ticket to board the train - you can use the QR code on your smartphone to enter the turnstiles. It's fast, and it's easy. (And it saves trees!)
If your client's ticket has been lost, don’t worry! They can just enter their name and ticket # at our ground-level self-service kiosks or see Guest Services and we’ll print a copy for them. You can also reopen the link we sent you via email. If they have the Brightline App, their next ride with their ticket info is displayed right on the home screen.
How it works:
Book your client's Brightline ride marked with a Princess Cruises icon from Orlando or West Palm Beach to Fort Lauderdale on select sail dates.
Reserve your client's baggage delivery service for an additional fee by visiting the Guest Services desk at Brightline Orlando Station or West Palm Beach Station.
Guests with a Princess Cruises baggage tag can present their tag at dropoff. Guests without a tag must request one from a Guests Service Agent.
Your client will ride over to Fort Lauderdale Station. On arrival they'll hop onboard the Princess Cruises shuttle to Port Everglades.
Tickets & Passes
Adding or removing a guest from an existing reservation is not an available option at this time. If you need to make any of these changes, however, we recommend canceling and rebooking a new trip with the correct number of guests.
Thank you for contacting Brightline. A ticket reservation is only valid for the time and date of travel and expires if it is not used. If your client's plans change or they're running late, you may change their ticket online via the 'Modify Reservation' tab on the Mobile App. This change can only be made up to 30 minutes prior to your client's scheduled train departure.
A Brightline account sign-in is not required in order to change or cancel a ticket reservation. Simply enter the ticket number and the name of a guest on the reservation. Your client's ticket will then display along with the option to 'Change Train'.
Same-day changes may incur a fare difference based on our dynamic pricing.
There is a 50% cancellation fee on SMART and PREMIUM tickets. There is a 90% cancelation fee on SMART SAVER tckets.
Currently, Brightline issues refunds in the form of credits. Any fare difference that goes in favor to your client, will be issued as a credit.
Brightline's pricing is dynamic and subject to change at any time, based on date of travel, class of service, time of day and overall availability. Prices available online and in our app are the best available prices for the class of service chosen, and will always be the lowest available at the time your reservation is made.
We're sorry to hear you didn't receive your client's ticket confirmation. Please find attached a copy of their reservation (#000000) in the form of a PDF file. This copy of their ticket contains a QR code that can be used to scan at our turnstiles along with their travel information.
As a friendly reminder, we recommend our guests arrive 20-30 minutes prior to their scheduled departure time. Checked baggage closes 10 minutes prior to departure, and boarding, turnstiles, and train doors close five minutes prior to departure.
Please let us know if we may be of any further assistance. We hope to welcome your client aboard soon!
To link your client's tickets to their account in the app, click on "Bookings" and then click on "Add Trip". Enter their ticket number along with the Primary ticket holder full name. The tickets should now display in their dashboard online or on the home screen of the Brightline app. When using the Brightline app, a QR code (barcode) will appear on the home screen--use this barcode to scan through the turnstiles and proceed into the boarding area.
To purchase Brightline tickets, you must be at least 13 years old. Anyone under the age of 13, will need to travel with a paid Adult.
PREMIUM tickets canceled more than 48 hours prior to their scheduled train departure are not subject to a cancellation fee and 100% of the original value of the ticket will be returned in the form of a credit, however a credit will not be issued if the ticket was used to enter the PREMIUM lounge at any time. PREMIUM tickets canceled less than 48 hours prior to their scheduled train departure are charged a 50% cancellation fee and 50% of the original value of the ticket will be returned in the form of a credit. Additional refund fees may apply if stated at time of purchase.
SMART tickets canceled more than 48 hours prior to their scheduled train departure are not subject to a cancellation fee and 100% of the original value of the ticket will be returned in the from of a credit. SMART tickets canceled less than 48 hours prior to their scheduled train departure are charged a 50% cancellation fee and 50% of the original value of the ticket will be returned in the form of a credit. Additional refund fees may apply if stated at time of purchase.
SMART SAVER tickets canceled at any point up to 30 minutes prior to their scheduled train departure are charged a 90% cancellation fee and 10% of the original value of the ticket will be returned in the form of a credit. Additional refund fees may apply if stated at time of purchase.
Cancellations made within 30 minutes of scheduled departure will cancel the entire reservation and are subject to a cancellation fee of 100% of the original value of the ticket. non-refundable. In this instance, the passenger will not receive a credit of any amount and will forfeit the value of the ticket.
To be eligible for credits, ticket reservation need to be canceled up to 30 minutes prior to departure. Tickets that have not been canceled prior, are forfeited.
